FAQs!

Watson Tunez Storefront 
Frequently Asked Questions

 

Please read through these frequently asked questions carefully. Watson Tunez Storefront does not fulfill your orders directly. We use a print-on-demand partner, Printful, and they fulfill your orders on our behalf. It’s best that you contact them directly at support@printful.com so you can get a faster response for physical product orders. If you have questions regarding digital products (music, e-magazines, etc.), please contact watson@beyondmehaiti.com.

How are my items produced?

Each physical product you see in our catalog is made on demand, which means that when you place your order, it takes a few days for the product to be made, and then it's sent out to you. It takes time for us to create and send out the product, but making each order on demand allows us to avoid overproduction. 

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

[Covid-19]​ When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time (about 5-7 business days extra) for shipping on top of them:

US (INCL. BACKUP)

MX

EU (INCL. BACKUP IN AU)

DTG

2-7 business days

2-7 business days

2-7 business days

All-over print

2-7 business days

2-7 business days

2-7 business days

Neck Gaiters

2-7 business days

2-7 business days

2-7 business days

Embroidery

2-7 business days

2-7 business days

2-7 business days

Sublimation

2-5 business days

-

2-5 business days

Posters, framed posters

2-5 business days

-

2-5 business days

Canvas

5-10 business days

-

2-5 business days

Phone cases

2-5 business days

-

2-5 business days

Jewelry

2-5 business days

-

2-5 business days

Face masks (3-pack)

2-5 business days

-

2-5 business days

Stickers

2-5 business days

-

2-5 business days

Mugs

3-8 business days

-

2-5 business days

Warehousing & fulfillment

1 business day

-

1 business day


Where will my order ship from?

We work with an on-demand order fulfillment company [Printful], which has facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don't have it. What should I do?

Ultimately, you’ll want to get in touch with our partner, Printful. You can email them at support@printful.com. Before getting in touch with them, please help them out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with Printful at support@printful.com with your order number. If you did find a mistake in your delivery address, Printful can send you a replacement order, but shipping will be at your own cost.


Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact Printful at support@printful.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To resolve this quickly, please email Printful at support@printful.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. They’ll get back to you with a resolution as soon as possible!


Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact support@printful.com!


Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact Printful at support@printful.com with photos of wrong/damaged items and they’ll sort that out for you.


Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please contact Prinful via support@printful.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and they’ll send you a new one, or issue a refund!


RETURNS & REFUNDS

Do you allow refunds/returns?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Once your order has been placed and shipped, it is final. WatsonTunez.store reserves the right to refuse any returns at any time.

Digital Products Refund Policy

Purchase Terms of Agreement:

The purchase of digital products, including music (Wave, MP3, .Zip formatted downloads), PDF downloads, and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

 Payment + Refund Policy for Digital Products

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

 Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases in digital format made on www.watsontunez.store (or watsontunez.com) are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

 Watson Tunez Storefront reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Digital Products

If you do not receive the digital product link within 12 hours upon purchasing, you can immediately contact watson@beyondmehaiti.com with your transaction/payment details to ensure your product is delivered as soon as possible.